AT Team Prudential Agency - Power Planning Workshop

MAD Program: AT Team Power Planning Workshop
Date: 3rd March - 4th March 2014
No of Pax: 11

MADLAB Training takes AT Team, a fast growing Prudential Assurance Malaysia Berhad Insurance agency to our fearsome team building place for a time of Agency Planning Workshop.

We pack it with power brainstorming on how to make 2014 a record breaking year for AT Team agency. It was a pack 2 days one night from mindset training to overcoming your fear to setting goals for 2014 for yourself and for AT Team

We took them to take a step of faith in overcoming their FEAR, after all it's FEAR is False Evidence Appearing Real

Once you take a step of faith, the rest of the journey is a breeze

Whole jungle is awake because of her scream

All for One and One for All, the early morning hike up Broga hill is a must to achieve together as a TEAM. It's total darkness through the jungle

Fantastic 2 days 1 night of agency planning workshop and everyone in AT team is all charge up to create historical 2014.

Here's their feedback:

You guys have done a very good job! Keep it up! Jia You! - Stone, AT Team

Thank you! You guys give us a relax team building program with a lot of jokes. You guys are AWESOME! - Sharon, AT Team

Thank you for your effort put in into these 2 days. Appreciate that. The course contents made me realise my previous thoughts - be it right or wrong. It sheds light into what have been an obstacle for me to breakthrough and achieve better results. Thank you very much to the both of you! - Ching Pey, AT Team

KM Wealth Lab Agent Planning Workshop

A wise and well run organization is one which starts its year with a clear direction. It ensures that its stakeholders are aligned with the goals of the organization. One such organization is KM Wealth Lab, an insurance agency, which had its Agent Planning Workshop on 18-19 January 2014 with MADLAB Training at Prudential Training Academy.

Through a series of activities, the agents discovered the importance of mindset management. The agents realized that as much as they are unable to control the environment, the one thing which they could control is themselves. The agents understood that excuses are for losers and that winners change obstacles into opportunities. In the event where things get beyond their control, the agents were advised to use a technique where they are able to see a situation in a more objective manner.

Having understood how they can take control of their lives by being in control of their minds, the agents were shown the “Secret” of getting their dreams for the year 2014. Without any limitations, the agents wrote down and declared their wish list. Believing that they could achieve it, the agents saw their own future of owning their dream homes, dream cars and spending time with their loved ones in improved lifestyles.

With the vision of the future the agents have in their hearts and minds, the agents affirmed that they are determined to hit their sales targets for the year. Nevertheless, from time to time, their self limiting beliefs returned to haunt them on what they could not achieve. The agents identified their core self limiting belief and underwent a self limiting belief challenge. Regardless of how tough the challenge was, none of the agents gave up but persisted through. With such resolve, the agents were reminded to re-live this experience each time their self limiting beliefs were to shackle them from their dreams and goals.

The agents learnt that consistent persistence through resistance will help them move closer to their goals. In order for the agents to achieve their dreams, they would need to hit certain targeted sales goals. After some time of thought and contemplation, the agents declared their sales goals to one another. This led to the formation of the agency sales target which comes up to a whooping goal of 3.4 million TPC (Total Production Credit) by 31 December 2014.

Achieving such a lofty goal is only possible when every agent works on their commitment. For them to work on their commitment, the agents must feel that they are part of the agency family. To foster this culture, the leaders and senior agents served all the junior agents dinner. Everyone enjoyed the session as they were served enormous portions. This was the first time where the entire agency was able to sit together to have a meal at the same table. Camaraderie through fellowship was developed. It was truly a memorable moment.

To further reinforce the agency culture, the agents were brought to discover the value of appreciation after dinner. Through simple illustrations, the agents found simple ways of making emotional deposits in one another to further strengthen the agency bond. They even made a sponge doll which they would give to someone they truly appreciates. The day’s session ended through a song dedication to the agents’ loved ones who have raised them up to where they are and have stood by them through thick and thin.

The start of the following day saw the agents reviewing the previous year’s performance. Recognition was given out to agents who excelled in different areas in the agency. This was used as a form of encouragement to new agents as it is possible for agents, regardless if they are new or senior, to win these awards every year.

The day ended with the agents discovering on how they could work at their full potential with passion. The agents came up with simple steps which they could do every day. Through continuous fervent effort of taking these small steps, the agency will be able to meet its goal through the meeting of each agent’s goal. The event ended with each agent writing a letter to their loved ones which would be hand delivered by their leader in a year’s time.

Throughout these two days, the agents of KM Wealth Lab discovered that they have ultimate control of themselves. As they control and change their response towards their environment, they would inevitably move towards their desired future. Through persistence, they would achieve their goals they have set. And through feedback, encouragement and appreciation, they would be a holistic agency with a human touch. 

KM Wealth Lab, you have shown your best in this APW. Now, show your best to the world. All the best!

Ruemz Hotel - R.I.S.E Orientation

MAD Program: Ruemz Hotel, Taylors University R.I.S.E Program
Date: 2th - 5th January 2014 (4 days orientation program)
No of Pax: 35

MADLAB Training with collaboration with Ruemz Hotel successfully launched a new internship program, Ruemz Internship Success Engagement (R.I.S.E) program for interns of Ruemz Hotel and Temptation Restaurant, Taylors University

Orientation grouping

The idea behind R.I.S.E is to empower the interns to run the hotel and restaurant like a boss, they are entrusted to handle managerial position, in charge of food menu, runs promotion and marketing and put each of them against each other to be Champions of R.I.S.E. Their learning experience is guided by coaches of Ruemz Hotel. This makes R.I.S.E a remarkable learning experience as interns.

MADLAB Training designed a 4 days Orientation program to learn more about themselves, their mindset, their fear, working together as a team and brain storm their strategy on how to be Champion of R.I.S.E

At the same time, we train them the culture of appreciation at Ruemz and to build each other emotional bank account

R.I.S.E runs for 4 months where teams take turns to be management of the restaurant and to generate as much revenue as possible. This has resulted tremendous increase of profit for Temptations Restaurant in their sales compare to previous years.

Revenue has increase due to the effort of everyone

We end R.I.S.E with an awesome graduation celebration to mark the end of their internship and to celebrate their mark in history of Ruemz Hotel and Temptations Restaurant

The finale of R.I.S.E is the chef showdown where interns chef proudly presented their signature dish to Taylors Competition Chefs for the stamp of approval and feedback too

Fantastic effort from the coaches to the interns and to MADLAB Trainers on inspiring and giving the interns the very best of learning experience in Ruemz Hotel.

Here's their feedback:
I really appreciate what you have done and brought to us. You have changed my perspective though what i've heard from my friends & seniors. We are here to learn, to improve and to change. Life is although unfair, always, but we shouldn't just blame, but Make Things Happen. - Matter, R.I.S.E Intern

Thank you for all the efforts and contribution for making the program successful. Arrogatou gozaimasu! - Rin, R.I.S.E Intern

Honestly, I'm so glad to know you all. All of you were really friendly. You have thought me so many things that I may forget nowadays. All of you can bring and make my mood even better. Thank you so much for being my trainer. Stay awesome! - Belinda, R.I.S.E Intern

Thanks to your great effort, i believe we learned things in an easy way. But i'm glad that you guys seek the correct core problem and tapping on it openly. I am now anticipating for a whole new experience and let's do well in everything we do - Boe, R.I.S.E Intern

Nice to meet you all. Let's us to work together, play together and crazy together in Ruemz. May God bless you all - Jennifer Lee, R.I.S.E Intern

It was really interesting. I really enjoyed and it have given me a lot of info on how to change and be a better person, thanks MADLAB - Xavier, R.I.S.E Intern

Thank you for these days caring us and giving so much attention and effort for us. We will apply what we had learn into practical and bring out the better RUEMZ! - Elise, R.I.S.E Intern

Thank you very much for this orientation which was organised nicely. I could learn a lot and something new from this orientation to get me ready and going for my internship. It was a good experience with everyone and now i could know my fear which will lead me to improve and be a better person in the future. - Nicholas, R.I.S.E Intern

Thank you for conducting this orientation with us! You guys did a good job, we have learn a lot and hope you learn something from us too! - Ann, R.I.S.E Intern

Thank you for the information and knowledge you guys have gave to us. I had a fun time here and a better orientation compare to my other friends that are having interns other places - John Lee, R.I.S.E Intern

Thank you for the training, it's really hep me a lot to improve what i have now. You are all awesome - Eka, R.I.S.E Intern

Great Job! Really 'Excellent' experience and really change my mindset to be more positive. - Pei Yi, R.I.S.E Intern

Ruemz Hotel, Taylors University - S.H.I.N.E

MAD Program: Share, Hear, Interact N Engage (S.H.I.N.E)
Date: 30th December 2013
No of Pax: 14

MADLAB Training last training for 2013 takes us to Taylors University with our new client, Ruemz Hotel where we collaborated to design the new internship program Ruemz Internship Success Engagement (R.I.S.E) program.

Share, Hear, Interact N Engage (S.H.I.N.E) is design for coaches of the interns in Ruemz hotel where we talk about the power of appreciation and feeling loved and belong in the organisation

For the interns to work well with the coaches of Ruemz Hotel, we need a strategy and the strategy is APPRECIATION

The briefing of R.I.S.E includes appreciation pack given to the coaches

Here's the coaches feedback on S.H.I.N.E
You guys ROCK!! You guys are so lively that i was not sleepy at all - Azlin Ibrahim, Ruemz Hotel

Thanks for all the tips on how to appreciate our Gen Y and open our eyes to do things differently to achieve more! Appreciate all the effort you guys put in! - Amy Lee, Ruemz Hotel

Indeed a very inspiring and knowledgable training session which was fun. No doubt the interns will enjoy this type of session. Kudos to you guys for job well done - Patrick, Ruemz Hotel

It's been an AWESOME experience, fun and learning with you guys! Thank you so much - Jimmy, Ruemz Hotel

Here's the group photo of all the coaches ready to tackle the incoming interns of batch 1 in 2014

The Star - Presentation KnockOut

MAD Program: Presentation KnockOut
Date: 18th December 2013
No of Pax: 15

MADLAB Training being associate of Proactive Training collaborated together with Leaderonomics heads to Menara The Star where we are given the honour to train participants from The Star Young Talent Leadership Program in their presentation skills

Let's break the cold ice

 As we an task to up these young talent, the future leaders of The Star in the presentation skills, and given that we only 1 day to work on, we jump straight into the essential of presentation skills

Brainstorm on their presentation points

 We had a great time with these Young Talents of The Star and we could see their eagerness to learn and to be better in their presentation. Their handwork and dedication is bound to wow the judges during their final project paper presentation. All the best Young Talents, KO them with your presentation!

We receive their feedback about us as trainers and this is their feedback:
Friendly, energetic with great tips for us noobies

Insightful trainers unlike other presentation skills training which can be quite boring

Enthusiastic, creative and funny

Very focused and specialised in the area of varying voice/tone and body language

Matco (Malaysia) Ultimate Team Challenge

22^nd and 23^rd of November marks the weekend when a team of engineers from two different regions came to Paradise Valley, Broga, to experience how much they could work together as a team. The two teams of Matco (Malaysia) from Kemaman and Ampang got acquainted with each other fairly quickly and were soon assimilated into teams with a pirate identity.

The team challenges started off with the first assignment with an activity called Water Wrestling Feud. Teams learnt the importance of watching each others’ back while going for a certain goals. At the beginning of the game, teams were seen strategizing on ways to achieve their goals. When the plans were agreed upon, the teams moved into their positions and acted on their plans.

The camaraderie and bond between team members were truly strengthened in this simple activity as much effective communication has to be carried out. The bond between the teams were so strong that the teams suggested a round of water polo even after the activity of the Water Wrestling Feud was over.

The tired teams were then treated to a sumptuous steamboat meal for dinner. At a meal where all can sit and work to cook the food together further strengthened the bond between the divisions from Kemaman and Ampang.

The bonding which the teams have gone through so far prepared them for the upcoming activity. As important as it is to have large dreams and goals, teams learnt in this activity that their goals should be realistic in relation to their capabilities. Setting too far-fetched a goal may only lead to disappointment.  

Being engineers, the teams were confident of their construction skills in this activity but ,alas, they found out in the end that the task was not as simple as it seems. Nonetheless, all teams were able to complete their tasks within the given time. Teams were then dismissed for the night and were told to prepare for an exciting morning hike up Broga Hill early the next morning.

The hike the following morning started at 5am. Although still in a daze from being awakened at such an early hour, the teams were determined to scale Broga Hill to catch the sunrise. The steep, slippery muddy slope made it a challenge for the teams to hike up that dark morning. Through determined effort and the encouragement from one another, the teams were able to reach the peak before the sun rose.

As the minutes passed and as the sky brightened, everyone stood in awe at the magnificence of the rising sun from the horizon. The sun was like being raised by an invisible thread as it shed its majestic rays, bringing life at the dawn of day.

The sight of the rising sun renewed the teams’ strength and vigor for the day. After taking a few photographs to signify the success of climbing up Broga Hill, the team made its way back to base camp for a king’s breakfast.

The rest of the day’s activities would require the teams to go through a series of challenges together as a team. And they did so with such excellence. The teams were tasked to race with other teams to complete these challenges which included scaling a 14 feet wall, abseiling, wall climbing and flying fox. As interesting as these activities may seem, the challenge was further increased by the scorching heat of the morning sun which has almost reached zenith. Fortunately, the resolve of the teams were strong and everyone made it pass all the challenges posed.

As a relief for their effort for going through the challenges, the teams refueled their energy with a heavy lunch. After a short break, the teams are out and about again to complete the next challenge. Teams were now tasked to explore the town of Broga by taking photos of different key landmarks. The twist was that they had to go together on bicycles. Despite having their energy sapped from the morning hike and challenges, the teams were still able to pull together to complete their given assignments.

After a long tiring day of challenges, the teams found it rewarding to have a get together barbecue dinner. Everyone had the initiative to take up different roles to ensure that the food was well cooked and served, ready to be eaten. The teams further bonded with jokes and stories over stoves of greasy chicken and baked potatoes cooked together as a team.

As a finale for the night, teams put together a performance to showcase their talents to one another. Laughter, cheers and applause were a constant as teams performed gimmicks and dances in accompaniment of current pop music. All teams truly had a fun filled enjoyable time together.  

The next morning, the teams were surprised to learn that they had to design and paint a batik for their next activity. It seemed impossible as teams have never done such a thing before. But with guidance of a master batik designer, the teams were convinced that they too could paint a batik within the given time. To make it a meaningful event, the teams decided to design their batik based on the core values their organization should stand by.

 Once completed, the batik design will be brought and hung in a common place in the organization to remind them of not only the values which they will start to live by but also of the experiences they have gone through together.

In these 3 Days 2 Nights event, the team from Matco Services have gone through a series of physically challenging activities. However, it is through these activities that they have bonded well together. Knowing that they it is possible to complete difficult and almost impossible tasks together, these teams will remember that they too excel through tough and demanding circumstances at the workplace as long as they stick together as a team.

Congratulations Matco Services! You have successfully completed the Ultimate Team Challenge!